Terms of Service

Lumora analyses the resume and job information you provide and generates a diagnosis of why your applications may not be converting. Paid products add rewritten, tailored application documents and related tools. The analysis is generated using AI from the information you give us — it is career guidance, not a guarantee.

• We do not promise you interviews, offers, or employment. Hiring decisions belong to employers.
• Scores and recommendations are our system's informed judgement, not a statement of fact about you.
• AI-generated content can contain errors. Review every document before you send it — you are responsible for what you submit to employers.

Lumora never invents employers, roles, qualifications or metrics for your resume. Documents are written from the experience you provide. You must not use the service to create misleading application materials, and you're responsible for confirming everything in your final documents is true.

You must be at least 16 and provide accurate account information. You're responsible for activity under your account. We may suspend accounts used to abuse the service (including automated scraping, resale of outputs at scale, attempting to access other users' data, or unlawful use).

• Prices are shown in Australian dollars. Payment is processed by Stripe.
• Paid packs are a single payment — no subscription, no auto-renewal.
• If a purchase fails to deliver, for example your pack does not generate, contact us and we will fix it or refund you.

Because paid outputs are generated and delivered immediately, we generally don't refund change-of-mind purchases. We do refund purchases that are faulty, not delivered, or materially not as described — email mrelvisdsilva@gmail.com within 14 days. Nothing in these terms excludes your rights under the Australian Consumer Law, including consumer guarantees that cannot be excluded.

• You keep all rights to the resume and other content you provide. You give us permission to process it to provide the service (including AI processing described in our Privacy Policy).
• Documents generated for you are yours to use for your own job search.
• The Lumora software, brand, scoring system and site content belong to us and may not be copied or resold.

How we handle your information — including your resume — is described in our Privacy Policy. The short version: your resume is used to produce your results, never sold, and never shared with employers or advertisers.

To the extent permitted by law, our total liability for claims connected to the service is limited to the amount you paid us in the 12 months before the claim (or A$50 if you've paid nothing). We're not liable for indirect losses such as lost income or lost opportunities. This limitation does not apply to liability that cannot be excluded under the Australian Consumer Law.

You can stop using Lumora and request account deletion at any time. We may change or discontinue features; if we discontinue something you've paid for and not yet received, we'll refund that purchase. We may update these terms — material changes will be notified by email or in the product, and the effective date above will change.

These terms are governed by the laws of Australia, and disputes are subject to the courts of Australia.

mrelvisdsilva@gmail.com